API Message Reference

DP - DTMF Play

Layer Agent
Direction To CallGem
Type of Service CG
Interface ID AG
Message Purpose Request to play DTMF digits to Dialer.
Example DP\CNCustCare\AN2\DN1234
Explanation The agent is requesting playback of the digits "1234" for his or her current call.
Notes The DTMF digits must be part of the valid set of DTMF digits 0-9, #, * and A-D.
Parameters
Code Name Type Mandatory? Min Val Max Val Description
AN AgentIdentifier string 1 80 User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
CN CampaignName string 1 80 User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
DN DialedNumber string true 0 80 Dialed number parameter
QI UserIdentifier string false 1 80 From V10.7.28 - Mutually exclusive with AN Parameter. If the user ID is specified, CallGem will treat this as a request to play DTMF to the active session for the user. User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
TD TenantDescriptor string false 1 80 This parameter is alphanumeric and identifies to which tenant this message applies.
TK Token string false 1 80 Token parameter

 

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