AR - Agent Ready

Layer	Agent
Direction	From CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	This message is sent by CallGem to notify the agent layer that the agent is ready for the next call.
Example	AR\TDdefault\CNCustCare\AN2
Explanation	CallGem is advising the Agent Layer that agent 2 is ready to have calls transferred to him.
Notes	Sent in response to an Agent Available [AA] request and a Transaction Complete [TC] message.

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AN	AgentIdentifier	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
CB	Callback	boolean	false	0	0	From 10.7.62 - The CB parameter indicates that the agent has been reserved for a callback.
CN	CampaignName	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
SI	SessionID	string	false	1	80	From V10.7.1057 - The user-friendly Session ID for the last session associated with this agent.
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
YA	AgentUniqueId	string	true	1	80	From V10.7.1057 - The UUID for this agent
YC	CampaignUniqueId	string	true	1	80	From V10.7.1057 - The UUID for this campaign
YS	SessionUniqueId	string	false	1	80	From V10.7.1057 - The Session UUID for the last session associated with this agent