| Layer | Agent |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | This message informs the agent that the agent is being transferred to the specified campaign. |
| Example | CU\CNCustCare\AN2 |
| Explanation | CallGem informs Agent 2 that s/he is being transferred to CustCare campaign. |
| Notes |
When an Agent 1 on Campaign A transfers/ conferences to Agent 2 on Campaign B, Agent 2 is internally moved to Campaign A. When Agent 2 is no longer involved in the call, he is moved back to Campaign B. Each time a move occurs, he is notified using CU\CNnewcampaign\ANagentname. Starting with the CU, Agent 2's message activity appears in the Campaign A's message log file. |
| Last Changed | Pre V9.2 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |