| Layer | Agent |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | This message indicates that an agent has been moved from one campaign to another. |
| Example | MS\CNCustCare\ANJohn\C2Sales\RS0 |
| Explanation | John has successfully been moved from the CustCare Campaign to the Sales campaign. |
| Notes | The move may take place in response to a Move Agent [MA] management message, Agent Moving [AM] agent layer message, Transfer Request [TR] message (which may involve temporary relocation of the agent) or automated call blend decision. |
| Last Changed | Pre V9.2 |
| Parameters | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description | ||||||
| AN | AgentIdentifier | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | ||||||
| C2 | CampaignTwo | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | ||||||
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | ||||||
| RS | ResourceStatus | int | true | 0 | 4 |
This parameter may have the following values:
|
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| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. | ||||||