TA - Transfer Acknowledge

Layer	Agent
Direction	From CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	When sent from Softdial CallGem to the agent, this message acknowledges a request for a transfer and gives information about the state of the transfer to the originator.
Example	TA\CNCustCare\AN2\RS0
Explanation	A call was successfully transferred to agent 2
Notes	Related Links: Transfer Acknowledge [TA] - Agent to CallGem Transfer Acknowledge [TA] - CTI to CallGem
Last Changed	Pre V9.2

Parameters

Code

Name

Type

Mandatory?

Min Val

Max Val

Description

AgentIdentifier

string

true

User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

CampaignName

string

true

User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

ResourceStatus

int

true

This parameter may have the value 0, 1, 2, 3 or 4.

0	Transfer connected.
1	Transfer disconnected: eg transferrer / transferee hangs up.
2	The telephony layer did not establish an inquiry call to the transferee and that CallGem will not send a message to disconnect the transferee call.
3	Transfer is being offered
4	Connected/Conferencing

TenantDescriptor

string

false

This parameter is alphanumeric and identifies to which tenant this message applies.