OG - Group Out Of Service

Layer	Campaign
Direction	To CallGem
Type of Service	CG
Interface ID	CA
Message Purpose	Put Queue Out Of Service
Example	OG\TDtenant1\CNCustCare\GA200\PR0
Explanation	The host application is asking CallGem to put tenant1 group address 200 on campaign CustCare out of service with normal priority.
Notes
Last Changed	10.0.0.12

Parameters

Code

Name

Type

Mandatory?

Min Val

Max Val

Description

CampaignName

string

Mandatory if the call is predictive.

GroupAddress

string

true

Group address parameter

Priority

int

false

0	Put the group out of service with normal priority; process any existing calls in queue.
1	Put the group out of service quickly; any calls in queue to be overflowed.
2	Put the group out of service immediately; any calls in queue to be overflowed. Drop any calls dequeued to agents.

If this parameter is not present the default is zero.

TenantDescriptor

string

Mandatory when operating in Multi-Tenancy. Otherwise it must not be used.

This parameter is alphanumeric and identifies to which tenant this message applies. Typically contains a company name.

Token

string

false

Token parameter