PB - Play Busy

Layer	CTI
Direction	From CallGem
Type of Service	CG
Interface ID	CT
Message Purpose	This message instructs the telephony layer to play a local busy signal to the specified agent.
Example	PB\TDdefault\CNCustCare\AN2\AE120
Explanation	A local busy signal is played to Agent 2 on the CustCare campaign.
Notes	Nailed-up agents will not hear busy on preview calls to a busy called party or internal calls to a busy agent. On receipt of this message the telephony layer should play a DSP generated local busy signal to the agent's connection.

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AE	AgentExtensionIdentifier	string	true	1	120	Required by the telephony layer to give each agent extension a unique identifier.
AN	AgentIdentifier	string	false	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
CN	CampaignName	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
DT	Data	string	false	1	128000	From V10.6.913 & V10.7.1086 - Data parameter
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
YA	AgentUniqueId	string	false	20	50	From V10.7.596 - The UUID reference for the agent. This can be used as an alternate form of reference for the agent in place of the AN parameter.