| Layer | CTI |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | CT |
| Message Purpose | This message is sent by Softdial CallGem to tell the telephony layer when the queue must time out. |
| Example | TQ\CNsystem\SIinbound_1234\QT60 |
| Explanation | CallGem is informing the telephony layer that the queue serving the session 'inbound_1234' on campaign 'system' should time out in 60 seconds. |
| Notes |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| GA | GroupAddress | string | false | 1 | 80 | From V10.6.633 - The queue address for this timeout. Note the media layer only needs to maintain one of these, for the last Timeout Queue (TQ) message received. A second TQ with a different Group address indicates that the session is being timed against a different queue now. |
| QT | QueueTimeout | int | true | 1 | 999999 | The Queue timeout value is a value in seconds beyond which the queue times out. The telephony layer is responsible for either sending a QT message or a TS message with TQ parameter. |
| SI | SessionIdentifier | string | true | 1 | 120 | Either the TN or the SI parameter must be used to identify the called party.
Used to give each called party a unique key. If omitted, CallGem assumes this parameter to be the same as the TN parameter. Session Identifiers. |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| YS | SessionUUID | string | false | 20 | 50 | From V10.7.596 - Each media session has a universally unique identifier assigned on creation. The UUID can be used by telephony layer messaging as an alternative unique form of reference to the SI parameter. |