API Message Reference

TS - Transfer Status

Layer	CTI
Direction	To CallGem
Type of Service	CG
Interface ID	CT
Message Purpose	Used to indicate the success or failure of the Call Transfer [CT] message. This message is mandatory when using the Transfer Status [TS] parameter in the Trunks Open [TO] message.
Example	TS\CNCustCare\TI20\AE43\RS0
Explanation	The telephony layer is advising CallGem that the call transfer to agent extension 43 on campaign 'CustCare' has succeeded.
Notes

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AE	AgentExtensionIdentifier	string	false	1	120	Required by the telephony layer to give each agent extension a unique identifier. Not required if the transfer the result of a call overflow to an external address.
AN	AgentIdentifier	string	false	1	80	From V10.6.390 - User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
CN	CampaignName	string	true	1	80	User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
RS	ResourceStatus	int	true	0	4	0 Success 1 Failed - phone on hook 2 Failed - general telephony problem
SI	SessionIdentifier	string	true	1	120	Session Identifier parameter
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
TK	Token	string	false	1	80	Token parameter
TQ	TimeoutQueue	boolean	false	0	0	Indicates that the transfer has failed on account of queue timeout
YA	AgentUniqueId	string	false	20	50	From V10.7.596 - The UUID reference for the agent. This can be used as an alternate form of reference for the agent in place of the AN parameter.
YS	SessionUUID	string	false	20	50	From V10.7.596 - Each media session has a universally unique identifier assigned on creation. The UUID can be used by telephony layer messaging as an alternative unique form of reference to the SI parameter.