| Parameters |
| AN |
AgentIdentifier |
string |
true |
1 |
80 |
User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| DS |
DetailState |
int |
true |
0 |
99 |
The DS parameter is only presented in the AZ message when the
Enumerate Agents [EA] message is sent with a an LevelOfDetail (LD) parameter value of 2 or 3.
| 0
|
Not logged in |
| 1
|
Awaiting station tie-up |
| 2
|
Logged in and not ACD available |
| 3
|
Waiting for call |
| 4
|
Previewing |
| 5
|
Preview campaign breather |
| 6
|
Talking |
| 7
|
In Wrap |
| 8
|
In follow-up or agent-directed preview |
| 9
|
Processing call transfer |
| 10
|
Being offered a call |
| 11
|
Monitoring another agent |
| 12
|
Waiting for call (reserved for specific call) |
| 13
|
On Hold |
|
| MN |
NumberMediaSessions |
int |
false |
1 |
32768 |
Number of media sessions in progress on this turret
|
| NA |
NumberAgentSessions |
int |
false |
1 |
32768 |
Number of Agent Sessions contained by this turret
|
| NC |
NumberChats |
int |
false |
1 |
32768 |
Number of chatr sessions in progress on this turret
|
| OS |
OldState |
int |
true |
0 |
99 |
As for DS parameter.
|
| QI |
UserIdentifier |
string |
true |
1 |
80 |
User Identifier
|
| RS |
ResourceState |
int |
true |
0 |
2 |
Reports User State code where:
| 0 | Not logged in | | 1 | Awaiting station tie-up | | 2 | Logged in and not ACD available |
|
| TD |
TenantDescriptor |
string |
false |
1 |
80 |
This parameter is alphanumeric and identifies to which tenant this message applies.
|
| TS |
TimeStamp |
double |
true |
1 |
50 |
This parameter follows the Windows DATE format. When sent in the AZ message it indicates
the exact time that the event was processed by CallGem.
|
| TX |
TransactionIdentifier |
string |
true |
1 |
87 |
Used by CallGem to identify to which request this message is responding. Must be unique
across all requests.
|
| YA |
AgentUniqueId |
string |
false |
1 |
80 |
Provides an internally generated unique session id for the agent identified
in the AN parameter.
|