XR - External Router Decision

Layer	Management
Direction	To CallGem
Type of Service	CG
Interface ID	MA
Message Purpose	This message indicates to CallGem that an external router application is returning a selection for how to route the call, and may modify the CLI and Telephone number to dial.
Example	XR\TDdefault\CNVaijo\SIdefault_0001_00001337\TXApp_Vaijo_1200\RS1\CL02073338888\TN02071112222
Explanation	The external router has passed any DNC screening and has updated the CLI to present (CL parameter) and the number to be dialed (TN parameter)
Notes	See External Routing.
Introduced	V10.6.769

Parameters

Code

Name

Type

Mandatory?

Min Val

Max Val

Description

AgentIdentifier

string

false

The agent to which the session specified should be routed

CallingLineIdentity

string

false

The CLI to be presented when the number is dialed. If passed in this message, it will override the default CLI and the CLI passed on the Make Call [MC] message. Any value passed here must be a valid address terminating to your equipment.

CampaignName

string

true

The campaign to filter for outbound routing. If not passed, the router is an 'all campaigns' router.
User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

GroupAddress

string

false

The queue to which the session specified should be routed

ResourceStatus

int

true

This parameter may have the following values:

0	DNC Screened. Do not dial this number. Do not process any more routes.
1	The call has passed DNC screening and may be dialed. Other routers may further modify the addresses. If the CL and TN parameters are sent these should replace the original values passed on the Make Call [MC] message.
2	The call has passed DNC screening and may be dialed. If the CL and TN parameters are sent these should replace the original values passed on the Make Call [MC] message. No other routers in the priority chain may modify the address.

SessionIdentifier

string

true

120

The SI parameter uniquely identifies the call. Either the SI or YS parameters must be passed to identify the call session.

TenantDescriptor

string

false

The tenant to filter for outbound routing. If not passed, the router is an 'all tenants' router.

Token

string

false

Token parameter

TelephoneNumber

string

false

Telephone Number parameter. If passed in this message, will modify the number to be dialed specified in the Make Call [MC] message.

SessionUniqueId

string

false

Each media session has a universally unique identifier assigned on creation. The SessionUniqueId can be used by telephony layer messaging as an alternative unique form of reference to the SI parameter