Agent Activity
Available within Softdial Reporter™ 5 for Static Reports only, each record contains details of an event indicating that an endpoint status has changed , e.g. WaitingForCall, Talking, InWrap.
Data items for the Agent Activity category are listed below.
Expand the following groupings to view the data items:
Campaign
| Item Label | Description | Type |
|---|---|---|
| Campaign | The name of the campaign. | string |
Endpoint
| Item Label | Description | Type |
|---|---|---|
| Endpoint | The name of the endpoint. | string |
| Endpoint Status | The current status of the endpoint. | string |
| Endpoint Status - Duration | The amount of time the endpoint has spent in the current state. | float |
Queue
| Item Label | Description | Type |
|---|---|---|
| Queue | The queue name. | string |
Session
| Item Label | Description | Type |
|---|---|---|
| Session | The session ID. | string |
Telephone Number
| Item Label | Description | Type |
|---|---|---|
| Telephone Number | The telephone number. | string |
Timestamp
| Item Label | Description | Type |
|---|---|---|
| Timestamp | The timestamp for this agent activity event (in ISO 8601 format). (The TS parameter from the Agent Data [AZ] message.) |
date |
User
| Item Label | Description | Type |
|---|---|---|
| User | The name of the user. | string |
| User Description | A description of the user. | string |