Softdial Scripter™ - Step Library

Requeue

Used to transfer a call session to a queue for handling by agents in that queue.

Inputs

1.	Group Address	(Mandatory)	The queue to queue the call to. Can be in the same or a different campaign.
2.	Send Call Data	(Optional)	Specifies whether to add the Data (DT) parameter to the Requeue [RQ] message (to return data to Softdial CallGem™) True - add the Data (DT) parameter False - do not add the Data (DT) parameter

Fig. 1 - Requeue - Inputs

Outputs

None

Outcomes

Depending on the result of the ReQueue operation:

1.	Next
2.	Fail

Fig. 2 - Requeue - Outcomes