GM - Group Membership

Layer	Agent
Direction	To CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	This message registers or de-registers an agent with a group or an abstract group.
Example	GM\CNsystem\ANReception\GA200\ON\GO999
Explanation	The agent with Agent Identifier 'Reception' on the system campaign has been registered to queue address 200, with Order(priority) 999.
Notes	An agent may belong to multiple groups. Resource contention is handled by the queues having relative priorities, each group being processed in sequence. Group membership is immediate, upon successful parse. On agent logout all group memberships cease. Related Links: Group Membership [GM] - Campaign to CallGem

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AN	AgentIdentifier	string	false	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
CN	CampaignName	string	false	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
FE	ForceEndpoint	boolean	false	0	0	From V10.7.930 - If present, forces the GM parameter to be treated as an endpoint rather than a group (useful if a WA message has not yet been sent for the endpoint).
GA	GroupAddress	string	true	1	80	Must be a valid group address specified in Softdial Repository™. This parameter is alphanumeric.
GM	GroupMember	string	false	1	80	From V10.7.86 - The group member. This may be an agent endpoint or a group.
GO	GroupOrder	int	false	0	9999	Group Order parameter. Queue membership is ordered by priority.
ON	OnOff	boolean	false	0	0	If specified, an agent will be added to the group. If it is not specified, the agent will be removed from the group.
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
TK	Token	string	false	1	80	Token parameter