GM - Group Membership

Layer	Campaign
Direction	To CallGem
Type of Service	CG
Interface ID	CA
Message Purpose	This message registers or de-registers an agent with a hunt group (queue). Queues are set up in Softdial Repository™ Campaigns & Queues. An agent may only belong to a group if that agent is logged into the system campaign.
Example	GM\CNCustCare\AN2\GA200\ON
Explanation	The agent with Agent Identifier number 2 on the CustCare campaign has been registered to the group address.
Notes	An agent may belong to more than one group. Resource contention is handled on a first-come-first-served basis. Group membership is immediate, upon successful parse. On agent logout all group memberships cease. Related Links: Group Membership [GM]
Last Changed	Pre V9.2

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AN	AgentIdentifier	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
CN	CampaignName	string		1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
GA	GroupAddress	string	true	1	80	Must be a valid group address. This parameter is alphanumeric.
ON	OnOff	boolean	false	0	0	If specified, an agent will be added to the group. If it is not specified, the agent will be removed from the group.
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
TK	Token	string	false	1	80	Token parameter