| Layer | Campaign |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | CA |
| Message Purpose | This message changes the priority of a number in CallGem's predictive queue. |
| Example | NP\CNCustCare\TN01992783287\CP10 |
| Explanation | The agent application is asking CallGem to change the priority setting for the telephone number 01992783287 to 10. |
| Notes |
This message will only ever be used for numbers in the predictive (i.e. non-timed)
queue. See
Number Management for a description of CallGem's other (timed) queues.
This message may be sent at any time. |
| Last Changed | Pre V9.2 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| CN | CampaignName | string | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | |
| CP | CallPriority | int | false | 0 | 2147483647 |
This parameter may have a value anywhere between 0 and 2147483647.
If this parameter is not present, the default is zero. |
| SI | SessionIdentifier | string | false | 1 | 120 | Either the TN or the SI parameter must be used to identify the called party.
Used to give each called party a unique key. If omitted, CallGem assumes this parameter to be the same as the TN parameter. See Session Identifiers. |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TK | Token | string | false | 1 | 80 | Token parameter |
| TN | TelephoneNumber | string | false | 0 | 80 | Either the TN or the SI parameter must be used to identify the called party. See Session Identifiers. |