Softdial CallGem™'s dialing algorithm calculates how many numbers it needs and when it needs them. The sequence is as follows:
Whether or not Call Request [CR] messages have been sent by Softdial CallGem™, the CRM application may in fact send as many Make Call [MC] messages as it likes, at any time. Although there are no restrictions, you should be aware that undialed numbers will be returned when the campaign is closed.
A Make Call [MC] message is a request. The data sent with the Make Call [MC] message is stored in a queue in Softdial CallGem™. Therefore, the message does not guarantee that the call will be attempted instantaneously, and in fact the call may never be attempted if, for example, a request to stop the campaign is received whilst the number is still in Softdial CallGem™'s queue. In general, a number will be tried within a few minutes of the Make Call [MC] request.